Privacy Policy

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Effective Date: 05/04/2024

Financial Hub Australia Financial Services Group Pty Ltd ("we," "us," or "our") is committed to protecting your privacy. As a financial services licensee and credit licensee in Australia, we adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 ("Privacy Act"), and, where applicable, the Credit Reporting Code. This Privacy Policy details how we handle the collection, use, disclosure, storage, and protection of your personal and credit information. By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Collection of Information

Personal Information

We collect personal information essential for providing our financial and credit services. This may include:

• Name, address, date of birth, and contact details (such as phone numbers and email addresses)

• Employment details and financial information

• Identification documents (such as drivers license or passport) for verification purposes

• Details about your financial needs and objectives

• Information about your assets, investments, and credit history

Credit Information

As a credit licensee, we may also gather and maintain various types of credit-related information, including:

• Your credit history, encompassing loans and credit applications, repayment history, and any defaults.

• Information regarding your creditworthiness

• Credit scores or risk assessments that reflect an evaluation of your credit worthiness.

Sensitive Information

We will only collect sensitive information with your consent or as required by law, and it will only be used for the specific purpose for which it was provided.

2. Use of Information

We utilize your personal and credit information to:

• Deliver our financial and credit services

• Manage and administer the services we provide to you

• Comply with our legal and regulatory obligations

• Evaluate your creditworthiness and manage any credit extended to you

• Conduct market or customer satisfaction research

• Inform you about updates and other products or services that may interest you

3. Disclosure of Information

We may disclose your personal and credit information to:

• Our employees, contractors, or service providers to the extent reasonably necessary to fulfill our obligations to you

• Financial institutions and other credit providers for the purpose of assessing your creditworthiness

• Our professional advisors, including lawyers, accountants, and auditors

• Government and regulatory authorities, as required or authorized by law

• Other entities, with your consent or as required by law

4. Storage and Security

We take reasonable steps to ensure the security of your personal and credit information from unauthorized access, modification, or disclosure. Our security measures include electronic and physical safeguards and employee training on privacy and security, ensuring robust personal information protection.

5. Access and Correction

You have the right to access the personal and credit information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To make a request, please contact our Privacy Officer using the contact details provided below.

6. Complaints

If you have a complaint regarding how we have managed your personal or credit information, please reach out to our Privacy Officer. We will investigate your complaint and respond to you as quickly as possible.

7. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website.

Contact Us

If you have any questions about this Privacy Policy or our handling of your information, please contact our Privacy Officer at:

A Martial Peter

Privacy Officer

Financial Hub Australia Financial Services Group Pty Ltd

Level 1, 500 Sandgate Rd, Clayfield Queensland 4011 Australia

financials@financialhub.com.au

This Privacy Policy is effective as of 05/04/2024 and was last updated on 05/04/2024.